Detailed Answer
All your Newpluck questions, answered.
Got questions about using Newpluck? This page has straightforward answers to the most common ones. Browse the sections below for everything on registration, login, deposits, withdrawals, bonuses, and gaming.
If your question isn't listed here, use the search box at the top of the page or ask us directly via our 24/7 Live Chat support. We're always ready to help.
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Registering on Newpluck only takes three things: an active mobile number, a valid email address, and a password of at least 8 characters. Registration is completely free and takes just 2 minutes.
A national ID is not required for initial registration. However, for larger withdrawals, you may need to provide a national ID or passport for KYC verification. This is in place to keep your account secure.
Each person is allowed only one account. Creating multiple accounts using the same mobile number or email is strictly prohibited. Violating this rule may result in all associated accounts being closed.
OTPs usually arrive within 30 seconds. If yours does not, wait 1 minute and use the Resend option. Make sure your mobile network is working. If the problem persists, contact us via live chat.
Yes. You must be 18 years of age or older to register on Newpluck. Any account found to belong to a minor will be permanently closed.
Enter the code in the Referral Code field at the end of the registration form. Using a friend's referral code can earn both of you a special bonus. Full terms and conditions apply.
Login & Account Questions
On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email, verify the OTP, and set a new password. The whole process takes just 2-3 minutes.
Entering the wrong password 5 times in a row may temporarily lock your account. Reset your password using the OTP reset method. If you are still unable to access your account, contact our 24/7 live chat support.
Yes, Newpluck supports simultaneous logins across multiple devices. For your security, a notification is sent whenever a login is detected from an unrecognized device. If you notice any suspicious login activity, change your password immediately.
An account may be deactivated due to incomplete KYC, suspicious activity, or a self-exclusion you set yourself. Contact our support team for more details.
Try logging in with your email instead. If that does not work, contact our support team. Your mobile number can be updated after verifying your identity through KYC.
You can deposit on Newpluck via mobile banking, bank transfer, and other electronic wallets. Visit the deposit page to see all methods available to you.
The minimum deposit amount may vary depending on the payment method. For the latest information, check the deposit page in your account or contact our support team.
In most cases, deposits are credited to your balance instantly. Some payment methods may take up to 15 minutes. If it has been more than 1 hour, please contact our support team with your transaction number.
Newpluck does not charge any deposit fees. However, your payment provider may apply its own transaction fees, subject to their policies.
If a payment fails, your money is typically not deducted, or it is automatically refunded. If an amount was deducted but did not appear in your balance, contact our support team with the transaction reference number and we will investigate.
Standard withdrawal requests are processed within 15 minutes to 24 hours. VIP members enjoy faster withdrawal processing. During peak hours or for larger amounts, it may take slightly longer.
KYC may not be required for small withdrawals. However, once you exceed a certain threshold, you will need to complete KYC once. After that, it will not be required again.
The reason for rejection is usually communicated by email or notification. Common reasons include incomplete KYC, unmet bonus wagering requirements, or mismatched bank details. Contact our support team for more information.
Withdrawal limits vary by payment method and account level. VIP members generally have higher withdrawal limits. Check your account's withdrawal page for the exact limits that apply to you.
Standard accounts may have a daily withdrawal limit. Upgrading to a higher VIP tier increases this limit. For more details, check your VIP tier and withdrawal policy.
Bonus & Promotion Questions
Your welcome bonus is automatically credited to your account after your first deposit following registration. A minimum deposit amount may be required to qualify. Check the bonus page for full terms and conditions.
Bonuses cannot be withdrawn directly. You must play through the bonus and meet the specified wagering requirements first. After that, any winnings can be withdrawn. See the terms and conditions page for full details.
When you log in each day, you will see an option to claim your daily bonus on the dashboard. Just click Claim and the bonus will be credited to your account. You must claim it within a set window each day.
Any unused bonus is automatically cancelled once it expires. It's best to use your bonus as soon as you receive it. The expiry date for each bonus is clearly stated in the bonus details.
Once the friend you referred registers and makes their first deposit, a referral bonus will be added to your account — usually within 48 hours. Make sure your friend enters your referral code at registration.
Newpluck offers Sports Betting, slots, Live Casino, bingo, and much more. New games are added regularly. Log in and head to the Games section to browse everything available.
No. Newpluck's system keeps a record of every game. If your connection drops or a problem occurs, the game will resume from where it left off. If you notice any discrepancy in your balance, contact support.
You can place bets on a wide range of international sports including cricket, football, and tennis. Both live betting and pre-match betting are available. Visit the betting page to see current matches.
The RTP (Return to Player) for Newpluck slots typically ranges from 94% to 97%. You can find the exact RTP for each game on its info page. Keep in mind that RTP is a theoretical average — results in any single session may vary.
Yes, almost all games on Newpluck are available on mobile. Play directly through your mobile browser or download the Newpluck app for an even better experience.
Yes, Newpluck's Live Casino features real dealers streaming in real time via high-definition video. You can interact and play with the dealer directly — just like being in a real casino.