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Your Well-Being Is Our Priority

Newpluck Responsible Gaming — When entertainment stays within limits

Gaming is entertainment — not a source of income. Newpluck wants you to play responsibly, have fun, and know your limits. All the tools and support you need are right here.

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Play for Entertainment
No Guaranteed Wins
Stay Within Your Means
Accept Your Losses
Set a Time Limit
Take Regular Breaks
Don't Hesitate to Seek Help
Help Is Always Available
Our Tools

How Newpluck Ensures Responsible Gaming

Every tool is in your control. Whenever you want, as much as you need — that's the Newpluck philosophy of Responsible Gaming.

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Lowering the limit takes effect immediately; increasing it requires a 72-hour waiting period.

Set a Loss Limit

Set a cap on how much you can lose within a given period. Once the limit is reached, you'll be notified automatically and no further bets can be placed.

Session Time Limit

Decide in advance how long you want to play. When the time is up, Newpluck will automatically end your session and remind you to take a break.

Reality Check Reminder

At set intervals, a message will appear on screen showing how long you've been playing and how much you've won or lost. This helps you make more informed decisions.

Temporary Break (Cool-down)

If you feel like you need to step back, you can temporarily suspend your account for 24 hours, 7 days, or 1 month. You will not be able to log in during the break.

Self-Exclusion

Exclude yourself from Newpluck for 6 months, 1 year, or permanently. Once self-exclusion is active, you will also stop receiving promotional emails.

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Why Responsible Gaming Matters

At Newpluck, we believe gaming is a form of entertainment. Whether it's Sports Betting, slots, or bingo — it's meant to be fun. But the reality is that for some people, gaming can become a problem.

This is not a weakness. It is a behavioral issue that can affect anyone. That's why Newpluck has been committed from the start to making Responsible Gaming a reality — not just a policy on paper.

The tools on our platform aren't just there to meet regulatory requirements — they genuinely work and can make a real positive difference in your life.

Remember: Gaming is never a source of income

Gaming involves risk — the chance of winning is just as real as the chance of losing. Never assume you can chase losses by placing more bets. That mindset is the most dangerous one of all.

Principles of Responsible Gaming

  • Before you start playing, set a fixed budget and stick to it.
  • Never gamble with borrowed money or funds set aside for bills.
  • Avoid gaming when you are stressed, upset, or under the influence of substances.
  • Take at least one break every hour — get up, walk around, or drink some water.
  • Spend time with family and friends — don't let gaming take over the rest of your life.
  • Review your transaction history regularly and assess it honestly.

Minor Protection: Newpluck strictly does not provide services to anyone under 18. If you have children or teenagers at home, we recommend installing parental control software on your devices.

How to Set Limits
1
Log In
Log in to your Newpluck account and click the profile icon in the top right corner.
2
Go to the "Responsible Gaming" menu
In your account settings, look for the "Responsible Gaming" section.
3
Choose a Limit Type
Deposit limit, loss limit, session time, or self-exclusion — choose whichever option suits your needs.
4
Set the Amount and Time Period
Enter the time period you want — daily, weekly, or monthly — and the limit amount.
5
Confirm
Save or confirm your changes. Reduced limits take effect immediately; increases require a waiting period.

If you need help, reach out to our 24/7 live chat at any time.

Check In with Yourself

Do any of these statements apply to you?

If you answer "Yes" to three or more of the questions below, consider reaching out for support. That is not weakness — it takes real courage.

I place more bets trying to win back money I've lost.
I hide how much time or money I'm spending on gaming.
I feel restless or irritable when I can't play.
I prioritize gaming over family or work.
I gamble with money meant for bills or essential expenses.
I've tried to stop gaming but couldn't.
Gaming is affecting my sleep, eating, or relationships.

3 or More "Yes" Answers? Please contact Newpluck customer support or activate self-exclusion. Your well-being comes first.

Types of Limits

Controls You Have in Your Hands

Deposit Limit

Daily, weekly, or monthly — you decide how much you deposit.

Loss Limit

Betting will automatically stop once you reach a set loss amount.

Session Timer

Set how long you want to play — automatic break when time is up.

Reality Check

Regular pop-ups will remind you how long you've been playing.

Cooldown

Take a temporary break for 1 day, 7 days, or 30 days.

Self-Exclusion

Close your account for 6 months, 1 year, or permanently.

Frequently Asked Questions

Responsible Gaming FAQs

Self-exclusion cannot be reversed before the chosen period (6 months or 1 year) has ended. If you opt for permanent self-exclusion, the account can never be reactivated. This strict rule exists entirely for your protection.

Lowering your deposit limit takes effect immediately. However, increasing it requires a 72-hour waiting period — this is intentional, to prevent decisions made in the heat of the moment.

No. When you activate self-exclusion, Newpluck will automatically remove you from all marketing and promotional communications. Only essential account-related messages may still be sent.

No, only the account holder can set their own limits. However, if a family member has concerns, they are welcome to contact our customer support. We will assess the situation and arrange any assistance we can provide.

You can reach Newpluck customer support — we'll help you confidentially. You can also open up to a trusted friend or family member. Consulting a mental health professional is always a good decision.

Use a strong password on your device and always log out when done. Keep a separate password for Newpluck and all other gaming sites — one that other household members don't know. Installing parental control software on your device is the most effective measure.
Support Resources

Where to Find Help

Asking for help is a sign of strength. Newpluck is always here for you.

Newpluck Customer Support
Talk to our team via 24/7 live chat or email. Everything you share is kept strictly confidential.
[email protected]
Family and Friends
Talk openly with the people close to you. Their support is the strongest help you can get.
Mental Health Professional
Reach out to a local mental health centre or counsellor. Professional support is the most effective option.
Support Groups
Share your experiences with others who have faced the same challenges. Social support is a powerful guide on the road to recovery.
Safe and Responsible

Play at Newpluck — Responsibly and Enjoyably

Every tool you need is right here at Newpluck. Set your own limits, play responsibly, and enjoy the experience the way it's meant to be.

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For 18+ only · Play Responsibly

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