Legal documents

Newpluck Privacy Policy — Your information is safe with us

Your trust is our greatest asset at Newpluck. We are fully transparent about how your personal information is collected, stored, and used.

Last Updated: January 2026 Currently Active Language: English

How we protect your information

Newpluck's Privacy Policy is built on six core principles, each designed with your protection in mind.

SSL encryption protection

All your data and transactions are protected with 128-bit SSL encryption. No outside party can read or steal this information.

Your Data Is Never Sold — Period

Newpluck does not sell or rent your personal information to third parties. That is a firm commitment.

Minimal Data Collection

We only collect information that is strictly necessary to provide our services. No unnecessary data is gathered.

Secure Server Storage

Your information is stored on internationally certified secure servers. Regular security audits are conducted.

You are in control

You can view, correct, or request deletion of your information at any time.

Freedom to control cookies

Even though Newpluck uses cookies, you can manage them through your browser settings. We respect your choice.

01Introduction & Applicability

This Privacy Policy applies to your use of Newpluck ("we", "us") and its related services. It explains how we collect your personal information, where we store it, how we use it, and how we keep it secure.

By creating an account or using Newpluck's services, you agree to this Privacy Policy. If you do not agree with any part of it, we recommend that you do not use our services.

Note to Readers: This policy is written in plain, easy-to-understand English. If you have any questions, feel free to ask our support team.

02Information we collect

Newpluck only collects the information needed to deliver a quality service. We never ask for unnecessary or excessive data.

Data Type Example Why it is collected
Identifying Information Name, Date of Birth, Nationality Account verification and KYC
Contact Information Email, mobile number Account registration and communication
Financial information Mobile Banking Number, Bank Details Deposit & Withdrawal Processing
Identity Documents NID, passport photo KYC verification
Technical Information IP address, device information Security & Fraud Prevention
Activity information Game history, betting records Service Improvement & Dispute Resolution

03How information is collected

Directly From You

You provide information directly when registering, completing KYC verification, contacting customer support, or participating in promotional surveys.

Automatically

When you use Newpluck, certain technical information is collected automatically. This includes:

  • IP address and geographic location
  • Browser Type & Version
  • Device Operating System
  • Page Visit Time & Duration
  • Cookies and local storage data

Purpose of Automatic Data Collection: This information is used solely to ensure platform security, detect fraud, and improve your experience.

04How we use your information

Newpluck uses your information for the following purposes:

  • Account creation, management, and verification
  • Processing Deposits & Withdrawals
  • Customer Support & Issue Resolution
  • Preventing Fraud, Money Laundering & Prohibited Activities
  • Compliance with legal and regulatory obligations
  • Sending promotional offers and personalized recommendations (with your consent)
  • Platform Quality & Security Improvement

Our commitment: Newpluck never sells your information to advertising companies and does not send marketing messages without your consent.

05Data Sharing & Disclosure

Newpluck does not share your information externally as a matter of policy. However, there are limited circumstances where sharing may be required:

Service Provider Partners

We share minimal data with trusted third parties for payment processing, KYC verification, and technology services. All partners are bound by strict confidentiality agreements and may only use data for specified purposes.

Legal authorities

Information may be disclosed in compliance with court orders, government directives, or valid requests from regulatory bodies. In such cases, Newpluck always provides only the minimum information required.

Never: Newpluck never sells data to advertising companies, shares data with competing platforms, or transfers data to data brokers without your permission.

06Data Protection Measures

Newpluck follows the highest industry standards to protect your information. Our security framework includes:

  • 128-bit SSL Encryption: All Data Transmissions Are Encrypted
  • Two-Factor Authentication: Additional Verification for Login & Sensitive Actions
  • Regular Security Audits: Third-Party Auditing
  • Firewall Protection: Unauthorized access is prevented
  • Staff training: Regular Team Training on Data Protection
  • Data Access Controls: Only authorized personnel can access your data

In the event of a security breach, Newpluck will promptly notify affected members and take all necessary steps to address the situation.

07Data Retention Period

Newpluck does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Active account data is retained until the account is closed
  • Financial transaction records are generally retained for 5–7 years (for legal compliance)
  • KYC documents are retained for a minimum of 5 years after account closure
  • Marketing consent withdrawals are acted on immediately and the relevant data is removed without delay

08Your rights

Newpluck takes your data rights seriously. You have the following rights:

Right to Access Your Data
You can request to see what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request the deletion of your data under certain conditions.
Right to Restrict Processing
You may request that the processing of your data be restricted under certain circumstances.
Right to Opt Out of Marketing
You can unsubscribe from marketing emails or notifications at any time.
Right to Data Portability
You can request a copy of the information we hold about you.

To exercise any of these rights, please contact our customer support team. We typically respond within 30 days.

09Cookie policy

Newpluck uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

Cookie types

  • Essential cookies: Essential for login sessions and platform security. The platform cannot function properly without these.
  • Functional cookies: Remembers your preferences and settings, such as language selection.
  • Analytics Cookies: Helps us analyze platform usage and improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working properly.

10Minor protection

Newpluck strictly does not serve anyone under the age of 18. We never knowingly collect or store information from minors.

If we have reason to believe that a person under the age of 18 has created an account, that account will be closed immediately and all associated data will be permanently deleted.

If you believe a minor is operating an account on Newpluck, please contact us right away.

11Policy Changes

Newpluck may update this Privacy Policy from time to time. For significant changes, we will make every effort to notify you by email or through a platform announcement.

Continued use of the platform after any changes take effect constitutes your acceptance of the updated policy. Always check the "Last Updated" date at the top of the page.

12Contact & Complaints

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please get in touch:

Live Chat
24/7 Available — Log in to the platform and start a chat
Response Time
Typically within 24–48 hours
Safe & Transparent

Your privacy is our top priority — play with complete peace of mind at Newpluck

Your information is completely safe with Newpluck. Join millions of trusted members today.

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